Return Policy

Returns
Credit is not allowed on returns after 30 days. Items discontinued, used (no longer in clean, resellable condition) or special order items are non returnable. Returns will not be accepted without a return authorization issued by Timberwolf Organics, Inc., and a copy of this return authorization must accompany all returns. If shipped products are returned or refused by the customer, all shipping charges become the responsibility of the customer. All returned items shall be charged a 20% restocking fee. Opened or partially used products are non returnable unless a problem exists with the quality of the product. As we do not specifically formulate for taste, smell, consistency, color or other factors unrelated to healthy nutrition, these factors shall not be considered just cause for return of opened or partially used products. Under certain circumstances, opened or partially used products can be returned only with a Return Authorization issued by Timberwolf Organics, Inc. and must be in the original packaging containing no less than 90% of the product in content. No exceptions.

Damage
Our responsibility for damage ceases upon acceptance by the transport company. Purchasers are counseled against acknowledging the receipt of goods before careful inspections have been made.

Delays
Every effort is made to ship your order promptly. We make every effort to ensure that items in stock are shipped within 72 hours. Please notify us if you do not receive your order within 2 weeks of ordering.